We are excited to announce that our TernioCX and TernioF9 Mobile Apps have been recognized with the 2024 Future of Work Product of the Year Award by TMC. This award showcases our commitment to innovation in the contact center industry.
The Problem: Enhancing Remote Work Efficiency
Remote work has become a cornerstone of many business operations. However, many organizations struggle with maintaining efficiency and control over their remote workforce. Traditional contact center solutions often leave employees tethered to their desks, limiting flexibility and productivity. This challenge is particularly noticeable in the contact center industry, where responsiveness and availability are crucial.
Our Solution: Revolutionary Mobile Apps
At Ternio, we recognized this challenge and set out to develop solutions that empower remote workers and enhance operational efficiency. Our TernioCX and TernioF9 Mobile Apps provide complete contact center control at your fingertips, enabling agents to be available to customers anytime, anywhere in the world. These user-friendly apps are compatible with iOS and Android, ensuring smooth and efficient operations regardless of the device used.
A Legacy of Innovation
Founded in 2015 by Jonathan White and Jill Blankenship, Ternio was established with a vision to transform the remote work landscape. Recognizing the growing trend of remote work, we identified a critical opportunity within the contact center industry. Over the years, we have formed strategic partnerships with leading contact center platforms, successfully deploying our innovative solutions across various industries.
The Award-Winning Products: TernioCX and TernioF9
Our TernioCX and TernioF9 Mobile Apps have been designed to address the specific challenges faced by remote contact center agents. Here are some key features that set our apps apart:
Instant Workforce Mobilization: Our apps enable agents to transition seamlessly between different tasks and locations, ensuring they can provide top-notch service no matter where they are.
User-Friendly Interface: The intuitive design of our apps ensures that agents can quickly adapt and perform their duties efficiently.
Compatibility: Our apps work across various devices, including iOS, Android, tablets, and Chromebooks, offering flexibility and convenience.
Enhanced Productivity: By freeing employees from being tethered to their computers, our apps help boost productivity and efficiency.
Looking Ahead
Winning the 2024 Future of Work Product of the Year Award underscores our commitment to providing cutting-edge solutions that empower remote workforces. As remote work continues to grow, we are dedicated to leading the charge in developing innovative tools for the contact center industry. Thank you to everyone who has supported us on this journey.
Schedule a demo to learn more about our award-winning mobile apps and how they can transform your contact center operations.
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