Agent Benefits

Equip your agents with the tools needed to succeed beyond the computer screen.

Meet the app from the agent perspective.

Feature Integration

Mobile connectivity features that unify the agent experience wherever they are.

Consistency of Customer Support

SMS & Live chat, Transfers & Conference, Voicemail, and Inbound & Outbound expanded to mobile.

Data and Analytics

Receive added value, insights, analytics, and feedback from the Ternio mobile app directly to your contact center.

Feature Integration

For years, the contact center industry has limited the agent’s ability to work wherever they need to- in or out of the office. This creates a gap between a company’s customers and their agents, and this is exactly the gap that the Ternio mobile app fills.

Feature

Same Credentials

Remain consistent on desktop and mobile. Agents use their current contact center username and password.

Same Credentials

Remain consistent on desktop and mobile. Agents use their current contact center username and password.

Feature

Address Book

On-the-go doesn’t have to mean limiting your connection. The Ternio mobile app offers seamless integration of your contact center address book directly from the app.

Address Book

On-the-go doesn’t have to mean limiting your connection. The Ternio mobile app offers seamless integration of your contact center address book directly from the app.

Feature

Dispositions

Update live records of call outcomes from the Ternio mobile app. Agents can select dispositions and add notes on the go, offering valuable intelligence instantly.

Dispositions

Update live records of call outcomes from the Ternio mobile app. Agents can select dispositions and add notes on the go, offering valuable intelligence instantly.

Consistency of Customer Support

Keep your customers satisfied, even on the go, through their preferred choice of communication. Get everything that the agent can do on their desktop ranging from SMS & Live chat, Transfers & Conference, Inbound & Outbound to Voicemail all expanded to one mobile solution.

Feature

Inbound & Outbound

Whether a customer needs to get in touch with you, or you need to get in touch with a customer, the Ternio mobile app simplifies making and receiving customers calls using your configured call routing set through your contact center.

Inbound & Outbound

Whether a customer needs to get in touch with you, or you need to get in touch with a customer, the Ternio mobile app simplifies making and receiving customers calls using your configured call routing set through your contact center.

Feature

Transfers & Conference

The largest key component to customer satisfaction is a quick response time. The Ternio mobile app offers both cold and warm transfers or conference calls so that you can be as efficient with a customer as possible.

Transfers & Conference

The largest key component to customer satisfaction is a quick response time. The Ternio mobile app offers both cold and warm transfers or conference calls so that you can be as efficient with a customer as possible.

Feature

SMS & Live Chat

Give customers access to reach you at the exact moment a question or concern arises. Engage in multiple chat interactions directly from the app.

SMS & Live Chat

Give customers access to reach you at the exact moment a question or concern arises. Engage in multiple chat interactions directly from the app.

Data and Analytics

An agent’s ongoing success primarily relies on the data and feedback from previous customer interactions. With instant data and analytics from the Ternio mobile app, available to admin.

Feature

Support Tickets

Agents receive support from Ternio to make sure you’re successful on the app at all times.

Support Tickets

Agents receive support from Ternio to make sure you’re successful on the app at all times.

Feature

CRM and Analytic Tools

Now your mobile user’s data will be available on any CRM & Analytic Tools that are currently integrated with your business unit.

CRM and Analytic Tools

Now your mobile user’s data will be available on any CRM & Analytic Tools that are currently integrated with your business unit.

Get started today

Agent workflows made easy.

Amplify your agents experience and workflow, so they can focus on what matters- the customers.

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